There are four awesome ways to get answers about TETON gear:
Check out the product pages on this site. On each product page, you can scroll down for a detailed description, feature list, specifications and videos. To check out a product page, browse through the store or use the “Search Products” bar in the top right corner of this page to jump to a specific product.
Take a look at the most frequently asked questions below.
Click the “Support Center” button at the bottom to go right to our TETON Gear Knowledge Base. This has a record of nearly every question we have ever been asked.
Reach out via the Contact Us page and a member of our stellar customer service team will get you answers within 24 business hours.
How do I adjust the internal frame backpack to fit me?
TETON Sports internal frame backpacks are very adjustable, so keep at it until you get the perfect fit. Once the pack fits the way you want, we suggest you don’t loan it to your buddy, or you’ll have to adjust all over again. Tell your buddy to get his own pack. At this price, he probably won’t complain!
Choose the correct pack for your torso size. When the pack arrives, adjust the height straps to match your torso dimension. If you do not know your torso length, check out this article: How do I measure my torso length? Some TETON Sports packs adjust as much as eight inches in the torso, so be sure to get this one right. For step by step instructions, check out: How do you adjust the torso length?
Adjusting the Rest of the Pack
Note: Put at least 20 pounds of evenly distributed weight in your pack before you do the next six adjustments. Filled packs fit differently. Loosen all straps before you start adjusting.
Step 1: Loosen the shoulder, load lift, sternum, and stabilizer straps. Put the pack on.
Step 2: Buckle the waist belt and tighten both sides evenly so the belt sits over the center of your hip bones. Most of the weight should rest on your hips.
Step 3: Pull the shoulder straps tighter so your pack moves close to your body.
Step 4: Buckle the sternum strap and tighten and adjust it until it centers on your sternum.
Step 5: Adjust the load lift straps so the weight of the pack is balanced between your hips and shoulders. Tighter straps place more weight on your shoulders; looser straps move the weight to your hips.
Step 6: Tighten the stabilizer straps to stop the pack from swaying as you walk. This will improve balance and help conserve energy.
**Bonus: To increase comfort, the aluminum stays can be shaped to the curvature of your back.
Step 1: Carefully bend the stays to the contour of your back, resembling an “S” shape. (It is easier to have another person assist you.)
Step 2: Replace the stays, being careful to properly place them so they will follow the curve of your back.
For a demonstration of this process, watch the video below.
How do I properly clean my TETON Sports Backpack?
There are a few “Do’s” and “Don’ts” when it comes to cleaning a TETON Sports backpack. TETON makes aluminum frame backpacks, and this is nice for several reasons. Foremost, the aluminum is lighter than the steel framed equivalent. Also, when you want to wash your bag, you can wash the whole bag at once since aluminum won’t rust.
Steps to Clean your Backpack
The best way to clean your TETON Sports backpack is to:
Fill a bath tub with warm water and add some mild detergent—but only a little bit.
Agitate by hand. Your hand agitation coupled with the soap will clean the backpack. Avoid pushing the water into the foam directly—a full soak can damage your foam.
Clean any really dirty spots by scrubbing them with a plastic mesh brush or toothbrush (for hard to reach areas).
To dry, hang your backpack up in an open area, preferably outside in the sun.
Do not put your pack in the washing machine.
The whole process is best to put off until your bag has gotten pretty grimy, especially if your bag is coated with waterproofing—cleaning will eventually remove this layer. At TETON, we also offer a rainfly for your bag that is removable and water-resistant
What is the weight capacity on the internal frame backpacks?
We don’t recommend carrying more than 30% of your total body weight. If the pack is loaded to distribute weight evenly and kept to 30% of your weight or less, it will hold all your gear for your trip without any problems.
How do I clean my hydration bladder?
You will want to wash your bladder before your first use.
Steps to Clean the Hydration Bladder
Step 1: Rinse out your bladder with lemon juice or mild soap and warm water to remove any residues.
Step 2: Let your bladder dry out completely before reassembling it. You may need to prop the bladder open with paper towels to allow it to dry completely.
Step 3: Once it is dry, reassemble it. Be sure to tighten the hose at the base of the bladder — the o-ring gasket needs to sit down into the receiver so it can seal properly, which will prevent leaking.
Below is a great video to help you get familiar with your hydration bladder.
Can I sit on the side rails of my cot?
No, camp cots aren’t designed to hold weight on their side rails. Because of this industry-wide circumstance, we recommend that you only apply weight to the center of the cot. Other manufacturers may not warn you about this, but we do because we want you to love camping with your TETON Sports gear.
What parts need to be purchased to update a regular cot to a pivot arm cot?
There are 3 parts that need to be purchased in order to convert your standard cot into a pivot arm cot. You can purchase these parts directly by clicking here.
Pivot Cot End Bar: This bar sits above your head and below your feet when lying on the cot. The pivot arm cot requires a special end bar with the attachment point for the pivot arm.
Pivot Arm: The pivot arm is a red lever that makes putting that last end bar in place quick and easy — no more wrestling with that fourth corner!
Cot Pivot Leg: This cot leg assembly includes the attachment point for fastening the pivot arm from the leg to the end bar.
What temperature rating do I want for my sleeping bag?
Most TETON Sports sleeping bags are survival rated (our ALTOS Down and LEEF sleeping bags are EN rated). This means that a bag rated for -10°F will keep you alive at a temperature down to -10°F. That doesn’t mean you’ll be comfortable.
To Get a Comfort Rating
For comfort, most people need a sleeping bag rated about 20°F to 25°F colder than the expected nighttime temperature on their camping trip. If you are expecting 0°F nights, then buy a -20°F to -25°F sleeping bag.
Our bags come with a stain-resistant outer layer, so they probably won’t need frequent cleaning. When they do get dirty, spot clean by wiping with a damp, warm cloth. For best results, don’t saturate the bag. Allow to air dry, and don’t fold or stuff until fabric is completely dry.
Don’t put sleeping bags in a washing machine or dryer, as this may damage zippers, reduce warmth, and voids your warranty. Do not take the bag to a commercial dry cleaner. If your bag gets heavy use, consider purchasing the TETON Sports washable sleeping bag liner.
If you absolutely have to wash your sleeping bag here are our washing instructions.
Step One: Fill a bathtub with warm water and add some mild detergent—but only a little bit.
Step Two: Agitate by hand. Your hand agitation coupled with the soap will clean the sleeping bag.
Step Three: Rinse well.
Step Four: Dry. Hang it up in an open area, preferably outside in the sun.
For more information and suggestions on how to wash your sleeping bag click here
How do I store my TETON Sports tent?
Be sure the tent is clean, clear of debris, and completely dry. Storing your tent wet can encourage mold growth that will ruin the tent.
What is the suggested method of storing canvas camp pads? Flat or rolled up?
The canvas camp pads may be stored rolled up without a problem, so long as they aren’t rolled as tightly as they are when they come out of the box. Please note that the first time you take your canvas camp pad out of the box it will need a little time to decompress.