Shipping & Returns
When you place an order, you will get a confirmation email. Once your order has left our warehouse, we will email your tracking information to you. Your carrier can give you an estimated arrival date. Most carriers provide step-by-step updates if you request them.
Please also note that the shipping rates for many items we sell are weight-based.
If you need expedited shipping, please reach out to our product support team at [email protected] or via chat.
At this time, TETON can ship within the United States and Canada (custom and duty fees are the responsibility of the customer). Unfortunately, TETON Sports cannot ship products anywhere else internationally due to high shipping costs and the likelihood that your gear will arrive damaged (due to improper handling).
When processing and accepting a return at TETON Sports, the following policy will apply.
1. In most cases, TETON Sports will send a pre-paid shipping label to the customer. For bulk orders and/or large products, a shipping fee may apply.
2. If a product is returned within 30 days of the original purchase, the customer may be charged a 20% restocking fee. Products are returned for different reasons. Depending on the size of the product or the nature of the return, TETON may charge a restocking fee at our discretion.
3. If a product is returned within 60-90 days, the customer will automatically be charged a 20% restocking fee.
4. If a product is returned after 90 days, we will not accept the product or process a refund at all.
For return qualifications, see this FAQ.